Consent form

Platform & Service Arrangement Disclosure

I acknowledge and understand that:

FlaBee Care operates as a digital booking and coordination platform that allows patients to schedule healthcare services with independent third-party medical providers.

SonoBee Ultrasound Sdn Bhd acts as a service facilitator and network coordinator, connecting patients with licensed partner clinics and diagnostic providers.

The actual X-ray examination will be performed by a licensed healthcare facility and qualified healthcare professionals that are part of the SonoBee partner provider network.

FlaBee Care and SonoBee Ultrasound do not provide direct medical diagnosis, treatment, or radiology services.

Medical Responsibility

I understand and agree that:

All medical procedures, imaging processes, clinical assessments, and radiological interpretations are conducted solely by the partner clinic and its licensed healthcare professionals.

The partner clinic is fully responsible for the medical quality, safety, diagnosis, medical advice, and treatment decisions relating to the X-ray examination.

Any medical questions, complications, or follow-up care must be directed to the healthcare professionals at the partner clinic.

Clinic Disclosure

I acknowledge that:

The specific partner clinic performing the examination may not be disclosed publicly prior to the appointment as part of the service network arrangement.

The clinic details and location will be provided upon confirmation of appointment or upon arrival at the service location.

All partner clinics within the SonoBee network are licensed healthcare facilities operating in accordance with Malaysian healthcare regulations.

Radiation Risk Disclosure

I acknowledge that:

X-ray examinations involve exposure to a small amount of ionizing radiation.

The examination will be conducted by qualified healthcare personnel following appropriate safety protocols.

I must inform the healthcare provider if:

I am pregnant
I suspect pregnancy
I have any relevant medical condition that may affect the examination.

Limitation of Liability

To the fullest extent permitted under Malaysian law:

FlaBee Care and SonoBee Ultrasound shall not be liable for any medical outcomes, clinical decisions, complications, or injuries arising from the diagnostic services provided by the partner clinic.

Any medical malpractice, negligence, diagnostic interpretation, or treatment decision is the responsibility of the licensed healthcare provider performing the examination.

FlaBee Care and SonoBee Ultrasound are not responsible for the medical performance, professional conduct, or clinical judgement of independent healthcare providers.

Personal Data & Privacy Consent

I consent to the collection, use, storage, and sharing of my personal and health information between:

FlaBee Care (booking platform)

SonoBee Ultrasound (service facilitator)

The partner clinic performing the examination

for purposes including:

appointment scheduling and coordination
diagnostic examination
medical reporting
patient communication
healthcare service management

All personal data will be handled in accordance with the Personal Data Protection Act 2010 (Malaysia).

Optional Digital Access to X-Ray Images

The patient acknowledges that the original medical imaging records, including X-ray images and reports, are maintained by the licensed partner clinic that performed the examination.

Upon the patient’s request, the patient may authorize the partner clinic to provide a digital copy of the X-ray images and/or report to FlaBee Care for the purpose of allowing the patient to access the images through the FlaBee Care web application or digital platform.

The patient understands that FlaBee Care functions only as a digital access and storage platform for viewing the images.

FlaBee Care and SonoBee Ultrasound do not modify, interpret, or provide medical opinions regarding the imaging results.

Any medical explanation, diagnostic interpretation, or clinical advice relating to the X-ray images must be obtained directly from the licensed healthcare provider or clinic that performed the examination.

The patient consents to the secure transmission, storage, and display of imaging data on the FlaBee Care platform solely for patient access purposes.

Indemnity

The patient agrees to indemnify and hold harmless FlaBee Care, SonoBee Ultrasound Sdn Bhd, their directors, officers, employees, agents, and affiliates against any claims, liabilities, damages, or expenses arising from:

inaccurate or incomplete information provided by the patient
failure to disclose relevant medical information
misuse of the FlaBee Care platform
disputes arising directly from medical services provided by the partner clinic.

Dispute Resolution & Arbitration

Any dispute relating to medical procedures or clinical outcomes must first be addressed with the partner clinic providing the service.

Any dispute relating to platform services or booking coordination involving FlaBee Care or SonoBee Ultrasound shall first be resolved through good-faith negotiations.

If the dispute cannot be resolved within 30 days, the matter shall be referred to arbitration in Malaysia under the Arbitration Act 2005.

Arbitration shall be conducted in Kuala Lumpur in the English language, and the arbitrator’s decision shall be final and binding.

Digital Consent & Electronic Agreement

For appointments booked via the FlaBee Care mobile application, website, or other digital platforms, the patient agrees that:

Selecting “Agree”, “Confirm Booking”, or similar digital acknowledgement constitutes legally valid electronic consent.

Such digital consent shall have the same legal effect as a handwritten signature.

A digital copy of this consent may be stored electronically by FlaBee Care and SonoBee Ultrasound as proof of consent.

Governing Law

This consent form shall be governed by and interpreted in accordance with the laws of Malaysia.

Services

Chest X-Ray

Hand | Wrist X-Ray

Foot | Ankle X-Ray

Abdominal X-Ray

Spine X-Ray